HOW TO FILE A COMPLAINT
If you have a dispute with a apartment community that is a member of the Apartment Association of Southeast Texas, you must submit it in writing to the association office. Your complaint will be forwarded to the appropriate management company. The management company will then contact you directly in resolving the problem.
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We are a trade association representing the Owner/Management companies of the multihousing industry. We are not able to answer your questions or reply to inquiries.
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We're not qualified to give you legal advice. If you need legal help for a particular problem you're having, we encourage you to check with an attorney or look for legal resources in your area that can assist you.
Resident Relations Grievance Form
Download the AASET Complaint Form and the Grievance Procedure Form. Do not hesitate to contact the association office with any questions you might have regarding filing a complaint.
Grievance Committee Procedures Form
Non-Member Complaint Resource
If the community you are filing against is not a member of the Apartment Association of Southeast Texas, you can file a complaint with the Better Business Bureau or request mediation through the Jefferson County Dispute Resolution Center.
